Place an order How can I place an order at FNGRPRNTS.com? Step 1. Questionary Fill in the online questionnaire, leave your details and the recipe of your customized shampoo and / or conditioner will be made. We ask you to create an account. You create an account with us to save your recipe, but also to make any changes to it for a subsequent order or if you decide to take out a subscription. Step 2. Need help? Questions? If you require additional information about the products or the ordering method, you can always contact our expert customer service! Our customer service can be reached by mail and WhatsApp from Monday to Friday from 8:30 AM to 5:00 PM. You can reach us via chat on a daily basis, including weekends, from Monday to Friday from 8.30 a.m. to 9 p.m. On the weekend from 9 a.m. to 9 p.m. In addition, you can also reach customer service by telephone on +31 (0) 575 509900 on Monday to Friday from 8:30 AM to 5:00 PM. Step 3: place your recipe in the shopping cart. Have you completed the online questionnaire? Then click on the "in cart" button. Step 4. Complete your order. Are all your desired products in the shopping cart? Then navigate to the shopping cart at the top right, check your order, and click on the "complete order" button. Step 5. Checkout. All you have to do now is checkout! The checkout consists of four steps: Billing address: you must indicate whether you want your package sent to the billing address or whether you want a different shipping address. Shipping: choose your preferred shipping method. Payment: choose your preferred payment method. Check your order: check your order and then click on the black 'checkout' button. You will then receive an email from FNGRPRNTS.com confirming your order. Have fun with your products!