You have the right to withdraw from the contract within 14 days without giving any reason.
During this period you can do with the product what is reasonably necessary to assess the product. You are allowed to try out the product as you would in a physical store. You can also remove the product from the packaging. For hygienic reasons, some products are no longer returned when the seal is broken.
If you have done more than was necessary to try the product, we can charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier designated by you, have received the product.
If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part.
Once you have agreed on a regular delivery of products with us, the withdrawal period will expire 14 days after the day on which you or a third party designated by you physically receive the first product.
To exercise your right of withdrawal, please send us an email via firstname.lastname@example.org. You can use the European model form for withdrawal, but you are not obliged to do so. You must return the products within 14 days after registering the return. You can also return the products within 14 days of receipt without prior notice, as long as you add a notice of your wish to cancel.
Download the European Model withdrawal form here.
We request that you return the product in the original packaging as much as possible.
After you have made use of your right of withdrawal you will receive all payments,
including any delivery costs for the return shipment, returned within fourteen days after cancellation. We may wait with a refund until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier.
We will pay you back with the same payment method you used to pay, unless you have agreed a different method with us. Returns are free via PostNL if you use our reply number. Of course you can also return the products through another carrier, then the costs are for you.
Exclusion of the right of withdrawal
The right of withdrawal is excluded for:
For products that cannot be returned due to hygienic reasons after breaking the seal, such as cosmetic products.
T.a.v. dept returns FNGRPRNTS
Answer number 287
7200 VB Zutphen